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10May 2018

Effectively Meeting Regulatory Obligations with Caseworker Software

Caseworkers are often overworked and underappreciated for the work that they do. Their job is an important one as they help those who need it most whether in an educational, medical or advocacy setting. Recent improvements in case worker software has made their jobs more automated and less time consuming and have enabled many UK caseworkers to become more effective at helping their clients. But there are some behind the scenes aspects of a case workers day that go unnoticed by their clients and anyone who doesn’t understand the nature their work.

I am referring to regulatory compliance and the obligations many caseworkers and advocacy agencies face on a daily basis. The compliance burden has become greater in recent years and creates many challenges in the forms of technology, process and practice. Case management software from Blue Door Software offers a solution to meeting regulatory requirements and can make caseworkers more effective and efficient. This means more people get the help they need thanks to the commitment of software designers and developers.

This new level of caseworker software has regulatory requirements embedded in making them easy to use and almost completely automatic. Finally, caseworkers can maintain compliance with company policies, regulatory rules and codes of practice without giving it a second thought. Caseworker software from Blue Door offers out of the box usability and pre-configured solutions designed to ease the stress of UK caseworkers. With complaint handling, information requests and incident reporting built in, clients also notice an enhanced user experience.

CaseConnect from Blue Door Software helps UK organizations to comply by offering:

  • Complete case file management system.
  • Maintain detailed records of current and archived cases.
  • Monitoring tools to record case progress.
  • Automatic highlighting of cases in need of attention.
  • At-a-glance summary screens and overviews.
  • Filters and reports to create key statistics.
  • Add electronic documents to case files.
  • Password protect sensitive cases.

These features on their own are incredibly useful for case managers, trustees and directors, but when factored in with the industry leading support that Blue Door Software offers our clients, it becomes an absolute necessity for any organisation involved in helping people.

To learn more about how Blue Door Software can help your organisation meet regulatory obligations, contact us today.

30Apr 2018

How Digital Transformation, Innovation and Technology are Transforming the Way Charities Raise Money

Giving to charity has always been something that we do to help improve the lives of others. Whether it is feeding hungry children halfway around the world, or helping to rebuild a hurricane ravaged community, our charitable donations work to help make a difference in the world that can be felt by all of us. Sometimes, however, we find it difficult to give to those charities that were so important to us just a decade ago. With the switch from hard currency to digital, we don’t often have spare change to toss in the bucket outside the shopping centre or the cash to give to charitable organisations that set up at concerts or sporting events. We still want to donate, but if they don’t take digital forms of payment, we can’t.

Technology has made it almost impossible for charitable organisations to collect enough funds to carry out their missions. Or has it? The digital age might have made hard currency almost obsolete, but could it make it easier for anyone, anywhere and at any time to donate to the charitable organisation of their choice? Let’s take a look.

A Move to Tech-Based Donations

As of 2016, 7.2% of all individual donations in the UK were made online. Of those online donations, however, 17% were made using mobile devices. This is an increase over the previous year and a sign that people are getting used to the idea of making charitable donations online and they like the ability to use their mobile devices to make the donation process more convenient.

Custom Designed Software for Charitable Organisations

This is where software companies come into play. Today’s tech user was raised on the latest technology and they need more innovative ways to do things. That includes donating to their favourite charities. Companies such as Blue Door Software are designing and developing software specific to the charity industry that can make it easier for even small and medium sized charities to accept all of the new forms of digital payment from people all over the world.

While some organisations are reluctant to change, others are grasping this new digital era and using it for more than just a payment platform. They are driving donations, building relationships with donors and building a brand that can be more recognisable to future donors. Charitable organisations who embrace technology and take advantage of the impact it can have on their industry, will be more successful at raising both awareness and funding for their cause.

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22Jun 2017

What is the General Data Protection Regulation and How Does It Affect You?

With the adoption of the new General Data Protection Regulation (GDPR) on 27 April 2016, there have been many questions and concerns as to what it is and what it means for individuals. The GDPR doesn’t take effect until 25 May 2018, but being properly informed and understanding it now is the best way to be prepared for the new regulation.

What is the GDPR? It is a regulation that the European Parliament, the Council of the European Union and the European Commission will use to strengthen and unify data protection for everyone within the European Union. It doesn’t just cover data within the EU, it will also address the export of personal data outside the EU as well.

Why do we need the GDPR? The main goal of the GDPR is to give individuals in the EU control over their personal data again. Another objective of the new regulation is to help simplify the regulatory environment for international business by unifying regulations within the EU. This is something the old data protection directive was not designed to do.

Post-Brexit, UK organisations that process personal data of individuals in the EU, will need to ensure their compliancy. This means developing clear policies and procedures that can protect personal data, while also creating effective technical and organisational measures.

What are some of the changes introduced by the GDPR? The General Data Protection Regulation introduces many new changes for organisations including:

  • A broader definition of personal data.
  • Children’s data will need a consent to receive.
  • The rules for obtaining valid consent have also been changed.
  • Some companies will require a data protection officer to become compliant.
  • New data breach notifications requirements.
  • Data subjects have the right to be forgotten.
  • New international data transfers restrictions.
  • Data processors are now responsible for protecting personal data.
  • new data portability requirements.
  • Processes must be built on the principle of privacy by design

If you want to be better prepared, contact Blue Door Software and let us help create your GDPR readiness strategy today.

30May 2017

Why Digital Transformation is Important in the Advocacy Field

Whether you are a case worker, adviser, trustee or service manager, if you work in the advocacy field, you may have heard about the digital transformation. If not, you will very soon as many businesses and organisations are taking their operations digital and automating them to not only save time and money, but to make their organisation more effective at helping those who need it.

Just what is the digital transformation and how can it help your organisation? Most organisations will create a digital business strategy that includes streamlining the way they run their business and how their technology can be used to make them more successful. This may include adding new technology, creating an IT department or purchasing personalised software that is designed to make them more efficient.

Adding new technology and creating an IT department are self-explanatory as many organisations already have those factors in place. But what about the personalised software? How can that help and advocacy organisation become more effective at helping their clients? Let’s take a look using Blue Door Software Limited’s Caseworker software which was designed specifically for the advocacy field and can be tailored to the needs of any organisation or business.

Personalised software such as Caseworker can make organising, analysing and sharing case information easier and more efficient. Many of these software packages are complete case file management systems that can help users maintain detailed records of both their current and archived client cases. This ensures that client records and privacy is maintained while giving the user more information on any workstation throughout the organisation.

If case progress or alerts to cases in need of attention are important factors and tasks that are required on a frequent basis, case management software can help automate those tasks saving the user time. Another time saving feature of digital business automation is that the software can provide at-a-glance summary screens and overviews as well as creating key statistics reports.

If your organisation hasn’t gone digital yet, you could be missing some important opportunities to help your clients. Contact Blue Door Software Limited today and let one of our representatives assist you and answer any questions you might have.

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