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10May 2018

Effectively Meeting Regulatory Obligations with Caseworker Software

Caseworkers are often overworked and underappreciated for the work that they do. Their job is an important one as they help those who need it most whether in an educational, medical or advocacy setting. Recent improvements in case worker software has made their jobs more automated and less time consuming and have enabled many UK caseworkers to become more effective at helping their clients. But there are some behind the scenes aspects of a case workers day that go unnoticed by their clients and anyone who doesn’t understand the nature their work.

I am referring to regulatory compliance and the obligations many caseworkers and advocacy agencies face on a daily basis. The compliance burden has become greater in recent years and creates many challenges in the forms of technology, process and practice. Case management software from Blue Door Software offers a solution to meeting regulatory requirements and can make caseworkers more effective and efficient. This means more people get the help they need thanks to the commitment of software designers and developers.

This new level of caseworker software has regulatory requirements embedded in making them easy to use and almost completely automatic. Finally, caseworkers can maintain compliance with company policies, regulatory rules and codes of practice without giving it a second thought. Caseworker software from Blue Door offers out of the box usability and pre-configured solutions designed to ease the stress of UK caseworkers. With complaint handling, information requests and incident reporting built in, clients also notice an enhanced user experience.

CaseConnect from Blue Door Software helps UK organizations to comply by offering:

  • Complete case file management system.
  • Maintain detailed records of current and archived cases.
  • Monitoring tools to record case progress.
  • Automatic highlighting of cases in need of attention.
  • At-a-glance summary screens and overviews.
  • Filters and reports to create key statistics.
  • Add electronic documents to case files.
  • Password protect sensitive cases.

These features on their own are incredibly useful for case managers, trustees and directors, but when factored in with the industry leading support that Blue Door Software offers our clients, it becomes an absolute necessity for any organisation involved in helping people.

To learn more about how Blue Door Software can help your organisation meet regulatory obligations, contact us today.

30Apr 2018

How Digital Transformation, Innovation and Technology are Transforming the Way Charities Raise Money

Giving to charity has always been something that we do to help improve the lives of others. Whether it is feeding hungry children halfway around the world, or helping to rebuild a hurricane ravaged community, our charitable donations work to help make a difference in the world that can be felt by all of us. Sometimes, however, we find it difficult to give to those charities that were so important to us just a decade ago. With the switch from hard currency to digital, we don’t often have spare change to toss in the bucket outside the shopping centre or the cash to give to charitable organisations that set up at concerts or sporting events. We still want to donate, but if they don’t take digital forms of payment, we can’t.

Technology has made it almost impossible for charitable organisations to collect enough funds to carry out their missions. Or has it? The digital age might have made hard currency almost obsolete, but could it make it easier for anyone, anywhere and at any time to donate to the charitable organisation of their choice? Let’s take a look.

A Move to Tech-Based Donations

As of 2016, 7.2% of all individual donations in the UK were made online. Of those online donations, however, 17% were made using mobile devices. This is an increase over the previous year and a sign that people are getting used to the idea of making charitable donations online and they like the ability to use their mobile devices to make the donation process more convenient.

Custom Designed Software for Charitable Organisations

This is where software companies come into play. Today’s tech user was raised on the latest technology and they need more innovative ways to do things. That includes donating to their favourite charities. Companies such as Blue Door Software are designing and developing software specific to the charity industry that can make it easier for even small and medium sized charities to accept all of the new forms of digital payment from people all over the world.

While some organisations are reluctant to change, others are grasping this new digital era and using it for more than just a payment platform. They are driving donations, building relationships with donors and building a brand that can be more recognisable to future donors. Charitable organisations who embrace technology and take advantage of the impact it can have on their industry, will be more successful at raising both awareness and funding for their cause.

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4Nov 2014

Blue Door Software Announce TextStore for DVOnline

Blue Door Software announces the launch of TextStore for DVOnline – the premier online case management system for domestic abuse refuge and outreach services.

With TextStore, staff can:

  • Provide a secure mobile number to service users who can forward evidence of abusive or threatening messages. Messages are automatically logged to the service user’s case file
  • Forward text conversations to DVOnline that are then automatically assigned to the correct case file
  • Send text messages to their case files to record to-dos, reminders or prompts.

TextStore processes incoming messages and routes them to the correct case file. Copies of each message are stored in a secure database that can only be accessed by staff working with the service user.

“TextStore gives services the opportunity to integrate a critical method of support into their record keeping, namely text messages. We are always looking to develop new features that reflect the needs and demands of forward thinking domestic abuse outreach and refuge services and TextStore is another example of this. The rise of cyberstalking and the need to develop a reliable evidence base is another driver for organisations to use TextStore.”

Chris Hill, Product Manager. Blue Door Software

 

How much does it cost?

TextStore costs £99 to setup and then £20 per month. Organisations can send an unlimited number messages to TextStore.

When is it available?

We are looking for early adopters to start trialling the service in November with General Release from 1 January 2015.

About DVOnline

Capable of managing all types of project work, from IDVA to target hardening and perpetrator programmes, for either refuge or outreach, DVOnline has been designed for all types of domestic abuse services irrespective of the field of work.

DVOnline delivers a complete management system for support workers and service managers, providing the capability to capture, analyse and share information quickly and easily. In addition to this, DVOnline is a national database so services can opt-in to share information to provide regional insight into the demand for, and response to, service users presenting with dv issues.

More Information

Please contact our Product Manager, Chris Hill (chris@bluedoorsoftware.co.uk)

 

About Blue Door Software

Blue Door Software builds compelling technology solutions for advice and advocacy organisations in the third sector. With a portfolio supporting over 350 advocacy projects, Blue Door is among the premier case management solution providers in the UK.

 

10Jan 2013

Blue Door Software announces new software for domestic abuse services

(pdf http://bit.ly/UZl5bu)

Blue Door Software announces the launch of DVOnline, an online case management system for domestic abuse refuge and outreach services.

Capable of managing all types of project work, from IDVA to target hardening and perpetrator programmes, for either refuge or outreach, the software has been designed for all types of domestic abuse services irrespective of the field of work.

DVOnline delivers a complete management system for support workers and service managers, providing the capability to capture, analyse and share information quickly and easily. In addition to this, DVOnline is a national database so services can opt-in to share information to provide regional insight into the demand for, and response to, service users presenting with dv issues. This gives services new opportunities to create local consortia, share best practice, develop common reporting frameworks, or aggregate data for statutory agencies.

We are very excited to be part of DVOnline in the North West. It will help us develop standard operating procedures for responding to and managing incoming referrals, and the data analysis will give us new insights across our service delivery portfolio.

Valerie Wise, Chief Executive of Preston Domestic Violence Services

With bank-grade security keeping data safe in secure UK data centres, DVOnline provides staff with instant access to information. Whether it is adding a new referral, updating a case with a new note, or reviewing the case list to identify cases in need of attention, DVOnline provides intuitive, task-focused screens to help staff work more efficiently, and ultimately provide a better engagement experience for the service users. Chronological views of case notes makes it easy to generate case reviews for agency meetings, and outcomes monitoring ensures that all services can demonstrate their social impact and strategic value.

Because all services using DVOnline in Lancashire will be recording information in the same way, we can all work together to drive service improvements across the region. We can now produce accurate stats about the geographic reach of our services, and provide the Police with updates of known perpetrator locations.

Debbie Springham, Blackburn & District Women’s Aid

Management information can be exported to a range of platforms, including Excel and Word and is customised by Blue Door to provide exactly the data that services need to produce for funders.

 More Information

To mark the launch of DVOnline, interested organisations can request a free 60-day trial or free onsite demonstration. Please contact our Product Manager, Chris Hill (chris@bluedoorsoftware.co.uk)

 About Blue Door Software

Blue Door Software builds compelling technology solutions for advice and advocacy organisations in the third sector.  With a portfolio supporting over 300 advocacy projects, Blue Door is among the premier case management solution providers in the UK. More information about Blue Door Software is available at www.bluedoorsoftware.co.uk.

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